At Sport Diving Gear, we stand behind the quality of our diving equipment just as we stand with divers around the world. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in original packaging, and in the same condition as received
  • Items must include all original tags and accessories
  • A proof of purchase or receipt must be provided

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Full face masks (due to hygiene considerations)
  • Socks and boots (worn items cannot be resold)
  • Custom graduated lenses (made to individual prescription specifications)

How to Initiate a Return or Exchange

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your request.
  2. Provide Details: Include your order number, the item(s) you wish to return/exchange, and the reason.
  3. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  4. Ship Your Return: Once approved, package your item securely and ship to our address (return shipping is at customer’s expense).

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sport Diving Gear Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s)]

Reason for return/exchange: [Please provide details]

Preferred resolution: [Refund/Exchange for [Product Name]]

Please let me know the next steps to complete this process.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchanges

For exchanges of the same value:

  • We’ll ship your replacement item once we receive your return
  • For exchanges of higher value, you’ll need to place a new order for the difference
  • Exchanges are subject to product availability

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Return Address:
Sport Diving Gear
4722 Vine Street
Kansas City, MO 64101
United States

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Questions?

Our customer service team is ready to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.

Happy diving,
The Sport Diving Gear Team