Welcome to Sport Diving Gear’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].

About Our Products

What types of diving equipment do you offer?
We specialize in premium diving gear including full face masks, full foot fins, graduated lenses, open heel fins, snorkels, socks and boots, and wetsuits. Our selection is designed for both tropical reef dives and cold-water adventures.
Is your equipment suitable for professional divers?
Yes! We offer professional-grade diving equipment that meets the needs of both recreational and professional divers. Our products are selected for their quality and performance in various diving conditions.

Shipping & Delivery

Where do you ship to?
We ship globally to most regions, excluding certain remote areas in Asia, countries with complex import regulations for diving equipment, and regions currently experiencing shipping disruptions.
What shipping options do you offer?
We provide two shipping methods:
1. Standard Shipping ($12.95 flat rate via DHL or FedEx): 10-15 business days after dispatch
2. Free Economy Shipping (for orders over $50 via EMS): 15-25 business days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days from our Kansas City warehouse. During peak seasons (November-January), please allow up to 3 business days for processing.
Will I need to pay customs fees?
While we handle all export documentation, some countries may charge import duties, customs processing fees, or local taxes. These fees are the responsibility of the recipient and vary by country. We recommend checking with your local customs office for estimates.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition, and return shipping costs are the customer’s responsibility. Special orders may not be eligible for return.
How do I initiate a return?
Please contact our support team at [email protected] to initiate a return. Include your order number and details about the item you wish to return.

Account & Customer Service

How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number, estimated delivery date, and carrier contact information. Our system updates tracking information daily.
What are your customer service hours?
Our Kansas City-based support team is available during business hours (CST). You can reach us by email at [email protected] or by phone.
What if I have an urgent delivery request?
For urgent delivery requests, please contact our customer service team immediately after placing your order. While we’ll do our best to accommodate, we cannot guarantee expedited processing during peak seasons.

Ready to gear up for your next underwater adventure? Explore our premium selection of diving equipment and dive with confidence!